T-Mobile

Reviews about T-Mobile

• Aalyiah Eguia

  Jan, 31 2018
  ★ ☆ ☆ ☆ ☆
  Went into T-Mobile looking for 2 iPhones little did we know that we would be totally screwed over in the next 24 hours. John had set us up giving us the unlimited plan and two new iPhones, what really got us was that we could return our purchases and get a full refund if we were not happy with T-Mobile. We had asked about coverage because our living address was not Battle Creek but about 20 miles south of it. We were GUARANTEED full service. After we paid $250 and everything was settled we left the store happy, that was short lived. Not even 10 miles out of Battle Creek we had 0 coverage, not a single bar. I couldn't make a phone call, text, or get on safari. NOTHING. Went into Climax, nothing. Traveled into East Leroy, nothing. Made it to home and still nothing. I then made a call from a friends phone to a T-Mobile representative and they let us know that the "Towers that were recently placed around our area are not compatible with the iPhone 6 Plus" Furious and it already being late we decided to deal with it the next day. Not even 24 hours later had we returned back to T-Mobile to let them know what the issue was. We were able to return the phones but the store had kept $110 due to a "restocking fee" when we asked what that even meant no one could explain. They then directed us to call customer service with our complaint. Which we did then customer service directed us BACK to the store. Not only did we not receive the a full refund but we both had lost our phone numbers and proceeded to play in a wild goose chase. I will never recommend T-Mobile to people I care about, nor will we ever return.

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